Nondiscrimination & language access

Jay Medical Clinic complies with applicable federal civil-rights laws and does not unlawfully discriminate, exclude people or treat them less favorably on the basis of race, color, national origin, including limited English proficiency and primary language, age, disability or sex, consistent with the currently enforceable scope of applicable law.

Free communication and access services

When necessary to provide equal access and effective communication, Jay Medical Clinic provides services in a timely manner and free of charge, including:

• Qualified interpreters and language assistance for people whose primary language is not English.
• Translated information when required and appropriate.
• Appropriate auxiliary aids and services for people with disabilities, which may include qualified sign-language interpreters, accessible electronic formats, large print or other alternate formats.
• Reasonable modifications for qualified individuals with disabilities.

To request an interpreter, auxiliary aid, alternate format or reasonable modification, call (850) 675-4546.

File a grievance or complaint

If you believe Jay Medical Clinic failed to provide these services or discriminated in another way, you may contact:

Rhonda McLeod, Section 1557 Coordinator
Jay Medical Clinic
14088 South Alabama Street
Jay, FL 32565
(850) 675-4546
rmcleod@jaymedical.com

You may also file a civil-rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights through the OCR complaint portal, by mail at 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, or by calling 1-800-368-1019 or TDD 1-800-537-7697.